FAQS

1. Are all your items on hand?

Most of our items are pre-order, unless clearly labeled as "On Hand." Pre-order items usually take 10–20 business days to arrive before being shipped out.

2. How long does shipping take?

Once shipped, delivery time depends on your location:

  • Metro Manila: 1–3 days

  • Luzon: 2–4 days

  • Visayas & Mindanao: 4–6 days
    Pre-orders have a separate processing time of 10–14 days before shipping.

3. Do you accept Cash on Delivery (COD)?

No, we do not offer COD. We follow a Payment First Policy — full payment is required to confirm your order. Payment must be settled within 2 days of checkout.

4. Can I return or exchange my item?

We only accept returns or exchanges if:

  • You received the wrong item or size

  • The item has a factory defect (with proof)

Note: Returns must be requested within 7 days of delivery. Sale items and size preference issues are not eligible.

5. How do I contact you for questions or order concerns?

You can reach us through:

Note: We respond within our operating hours: 9:00 AM – 8:00 PM, Monday to Sunday.